Relationship between Student Satisfaction, Expectancy, and Student Performance in an Online Learning Environment: A Mediated Regression Analysis

Retchell L. Morales^a, Ryan C. Morales^b and Joliber M. Caminong^c

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^ab Enderun Colleges, ^c Dr. Yanga’s Colleges Inc.

ABSTRACT

The Philippine education system has always followed the traditional learning method in a classroom setting. While technology allows continuity despite the pandemic, the sudden shift to an online learning environment affects students’ learning experiences. Adapting from the Expectation Confirmation Theory (Oliver, 1977; 1980), this study investigates the mediating effect of student satisfaction (SAT) between expectancy (EXP) and student performance (PER), and between engagement (ENG) and student performance. The study followed a quantitative descriptive-explanatory research design with 672 students from a private higher education institution in Bulacan, Philippines. The study reveals the positive influence of EXP (R 2 = 24.2%, 95% CI [53, 70]) and ENG (R 2 = 45.3%, 95% CI [67, 79] on SAT. Furthermore, there is a partial mediating effect of SAT between EXP, ENG, and PER. However, mediation was only partial because of the positive and direct correlation of EXP and ENG to PER.

KEYWORDS

Student satisfaction, expectancy, student performance, asynchronous, synchronous, and learning